Any one catering enterprises, is a big or small enterprises, to the restaurant business, and there are many elements of the restaurant must have, for example: high-quality services, products of management, market sales, market positioning and so on. These are the dominant things, there is also a very important factor often overlooked catering operations and management personnel, which is corporate culture.
       The terms of restaurants, corporate culture is like a seemingly looks mediocre, dispensable woman, she ignored all the time, what he is not, but when our corporate culture and catering enterprises associated with the operation of the real , Will be found in the corporate culture in the operation and management of enterprises have a great role.
       First, we have to figure out what is the corporate culture. Culture refers to members within the common values and norms to follow the collection, which gives members of a conviction, to provide them with the Organization of the code of conduct to the outside world and contact with the impact of external public enterprises the concept of the collection. Corporate culture by a wide range of coverage can be extended to enterprises with internal staff of the external contacts of the public. It is well known; catering services business compared to other terms of production-oriented enterprises, through more staff to complete the service products (dishes) of sales, then the corporate culture of the building for catering enterprises speaking, a more important role.
       Corporate culture into the internal culture of internal and external public relations of the two most.
       Let us first look at their internal culture of the catering operation and management role.
       We often meet internal staff management on a number of contradictions: staff service quality is not high, the enthusiasm of the work is not strong, too much liquidity, management staff between Gouxindoujiao, etc., these enterprises will seriously affect the tourists, restricting the development of enterprises . So how to solve these problems » Our corporate culture from the perspective look at. Catering services depends on the quality of the fluid part of the overall operation of services and individual skills, attitudes. From the hardware side, the overall operation of the restaurant process we can improve the detailed planning to complete the construction, business skills for the staff we can through skills training to improve, then the service quality of the key decision factors - attitude, we Can not be any hard and fast enough means to adjust, how do » I have proposed is the establishment of the enterprise formed a strong learning atmosphere and the friendly atmosphere of competition, the impact of a large culture, to mobilize each of our individual services enthusiasm, of course, this is not one or two days to complete the work, is a Continued gradual process. The terms of catering enterprises, the enthusiasm of the staff work to a large extent determine the production efficiency, also a member of-a-vegetable dishes, the enthusiasm of the relatively high circumstances, the staff will be served as soon as possible, there may need one minute, if Negative treatment, may need to three minutes, this is a very stealth process. Some might say that arrangements are in management, ah, a sound system in ah! Only two managers eyes, not all things can see, and our system is such that any system can achieve perfect, then how do » Still need to rely on corporate culture, that is the exact impact of the internal culture. Similarly, the catering staff mobility of large enterprises is also a very big headache for management personnel of the problem, looks very good staff, suddenly submitted his resignation, how do » General salary increase or will choose to upgrade, but this is only an expedient measure, as all the catering enterprises can not spend all the profits in the human cost, it is impossible to maintain a long time over the preparation of the management positions, how do » My suggestion is start from the corporate culture, to provide a reasonable salary, under the premise of the appropriate staff to address some cultural activities to enhance cohesion, no one likes in a good atmosphere in the group work and life, so that can The mobility of staff to a minimum. Also, in the small and medium enterprises within the food is the most likely to arise between the management of the "political struggle" between Labangjiepai each other, work time prevarication delay, and mutual accusations. The result of the internal friction, serious constraints of the management of enterprises and enhance the development of normal circumstances, our operators will choose to support one party, dismissed the other side of the solution to the problem, then the more left to lose in this side Since the original objection to the "internal pressure", there might be another kind of bad habits, that is, one faction "Zhetian hands", or produce work of perfunctory, and so will affect the development of enterprises. I see through the many examples of these problems, can establish a healthy corporate culture to influence. "Heroes made the trend of the times, the times-made heroes." As a catering business managers, looking forward to "Hero" to create the times when, more should be "heroes" of a culture to create a good, "the times" (internal environment).
So, how to foster a healthy corporate culture.
Many catering enterprises are small or medium-sized from the start, then the enterprises in management, many of the local entrepreneurs with the shadow, can be said to be everywhere. This will be a catering business success or failure is determined by the boss. Well, the boss of some entrepreneurial ideas and values will be in a very long time to affect the business of mainstream culture. Enabling general, have the extraordinary Guorenzhichu.
Special statement to the point: corporate culture catering to the role of internal staff is more a habit of influence, and cultivate a good atmosphere. Culture can not imagine the team for the enterprises within a short period of time, how the change should not ignore the positive corporate culture of corporate influence. Culture is a very delicate things, a look, but what is clear is difficult to say so.
Step 1: establish a good corporate values.
Enterprises, as a group, the community is an integral part of a group of people together to create, then, it will create a group's values, based on moral and ethical on the basis of a major direction of the value of choice, this is their values . Good values is a mature form the basis of corporate culture. The formation of corporate values in their internal staff relations and the great links, for example, those people in this group in a leadership position in the mainstream status » This is the cornerstone of corporate values, only these people is the impact of corporate values the main force. In other words, the management of enterprises and even the operators of corporate values that affect the main force. To have good corporate values and needs of enterprise management personnel, guidance, even from among the staff of the mainstream culture, because management will be authorized to decide whether or not its existence. Therefore, this will require a sophisticated management team, after all, all the management and culture are all based on the basis of the staff.
Step 2: establish a good management team.
Good management team is a good corporate culture that the corporate culture as a non-institutionalized, a mandatory influence, need someone to promote, promote, management is the most appropriate. In our work, a lot of things are very challenging, with difficulty, then, how to make our team members take the initiative to complete the task of maintaining high morale, we need active in the management of the enterprises use Cultural influence. Good management team has the following characteristics:
1, unity. Unity is strength.
2, subject to social ethics and social mainstream culture. Anastomosis team also is to the overall value orientation.
3, must have the soul figures, leaders, a call to action.
4, with considerable business skills, to solve the staff met in the business of the issue.
Good management team needs to understand the stealth corporate culture, and refining, distillation, ultimately add managers on the awareness of enterprises to promote the internal members, thus making it a group of the subconscious, and promote the advance team.
The third step: the establishment of local conditions for the pay system.
Imperfections in the domestic labor insurance system and youth eat meals catering industry, under the premise of the local community for the establishment of the pay system is especially important. It is difficult to imagine a group of difficult to meet the requirements of the staff needs to have the number of positive (of course, some radical), the first to let staff satisfaction, followed in order to allow our customer satisfaction. First of all staff to improve their economic situation was out of work, followed by the social, learning and self-realization. Therefore, the establishment of the local community for the pay system is the root of all. The building of spiritual civilization and economic development both hands are grasping with both hands. (Denglun, Ha ha!)
Step 4: to provide an effective training system
Enterprises must provide training for staff, this is the right staff, but also increase the professional skills of staff must be channels. Effective training system that is able to play a real culture of staff training. We in the training process, often easily into simple business skills training for the error, in fact, as our catering industry, the majority of staff are young people, the working process is also a growing process, if a simple business skills training, Not only easy to make staff tired, boring and long-term business training staff will have tired of psychological conflict. I have proposed in the initial stage of opening business training, the late, which is normal business after the training mainly to career planning, improving the social aspects as the main content. In this way, the real growth for the staff to provide comprehensive training opportunities, but also in contact with customers and employees live in the time between colleagues will be more mature.
Step 5: carried out effectively and cultural life.
In the cultural life in many enterprises have practice, and achieved good results, the increased cohesion, raising the combat effectiveness have very good results. Effective in the form of cultural life: the Federation of staff, lectures, excursions and so on. In carrying out cultural life of the attention around the theme of time to effectively guide.
Internal staff in the cultural life activities, theme activities recommendations. According to the staff of the stage corresponding to the theme of activities, such activities in the cultural life can also become a training tool.
Catering business enterprise culture, we must pay attention to the characteristics of catering enterprises, the theme of the need for and against the existing culture of refining, and the need to promote and maintain effective, so that food can become a corporate culture of our management and operation of the The weapon, an effective supporting our management, and we can make our business a good side continually advance.